Help and The Help Button

images

Aging & Attitude

Computers are great. I personally have a love hate relationship with them. I feel in the dark and constantly ask, “How would I know that?” Use the help button is the answer.

Is the help button helpful?

Depends, if you ask the right question.

Case in point, I wanted to change the tired saying, “Do a Good Deed Daily,” at the bottom of my email to “just saying”.

I put the message in, surely, I can get it out.

I attempted to use Yahoo help search, typed in delete a note or message, and got nowhere.

After an hour of trying, I emailed Yahoo Mail Customer Care and praise the Lord received instructions from Tito, who told me what I really wanted to do, change the signature and the seven steps necessary to make the change.

Exhausted I moved the email to a Save Folder for later.

In the meantime, I had other dilemmas. My wireless stopped working.

Do you know how the internet works? You can watch the utube video; There and Back Again: A Packet’s Tale – How doe…By worldscifest| 1 video for a quick study.

I attempted to restore my wireless using troubleshooting, checked and double checked the settings, but was still off-line, so I picked up the phone and called Dell for help.

The customer service representative was diligent, but unsuccessful in restoring my service, and finally enlisted a supervisor to discover there is an on/off wireless button on a Dell computer. How would I know this?

Mine had been accidentally turned off.

When our General Electric digital camera worked intermittently, I read the manual to rectify the problem but could not, then called customer service and asked to mail the camera back, it seemed defective.

They telephoned, said the camera was tested, not broken and would be returned it to me.

It still worked intermittently.

I went to Radio Shack to buy a new card, and told the sales person my tale of woe. He reinserted the card and return the camera to me saying, “It’s fine.”

Exacerbated I exclaimed, “It wasn’t working a minute ago!” I opened the flap, took out the card, and reinserted it.

The sales person smiled, “It didn’t  click.”

“Didn’t click. What click?” I inquired.

Evidently, the card is not fully in until it clicks.

How would I know that?

Recently my friend,  Christine, of Words etc, solved a few computer issues for me using the help button and restored the notion the help button is helpful.

However using the help button involves viewing the instructions and the annoying list of how to do that, gives me a headache.

  • Cut & paste the seven steps, in word and print the instructions.
  • Memorize seven steps
  • Scribble abbreviations on a scrap of paper
  • Restore down

I have a better solution.

Use two electronic devices, one to view the help instructions and the other to make the changes or corrections.

Since I have a wireless laptop and a kindle fire, I put them side by side.

On the Kindle Fire, type change signature in Yahoo Help and open Yahoo Mail on the laptop.

Now the instructions are in plain view and I can make the changes, no problemo (I’m part Italian).

                                                                ….Just saying

Advertisements

10 thoughts on “Help and The Help Button

  1. Hilarious and unfortunately true.. what I think we really need when we push the help button is a hypodermic full of patience with a side order of I love to spend countless hours learning things i most likely will never need again. 😉

    Like

  2. Claudia, you have more patience than me! I HATE computers more than I love them. So much so, sometimes, I have to just walk away from email and everything for months at a time. I constantly hear, “I thought you might be dead. I was getting ready to call you.”
    Hmm…

    Like

  3. I know exactly what you’re talking about. Even though the instructions are in English, the only language I know really, I swear that the English for the help pages is completely different that the language I speak.

    Like

  4. Pure frustration until I have hit enough buttons, sometimes that works….As my son said to me “mom, you can’t hurt it” HA!!!! obviously he must have the magic touch…..or maybe my computer is possessed….

    Like

Leave your thoughts here . . . just saying

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s