The Remote Problem

 

 Today’s the Day

Today is the day! I’m going to solve the remote problem. I have six remotes in my home. Only one works. It’s a long story, so I’ll try to make it short.

It was an ordinary day when the bedroom remote stopped working. Spectrum responded quickly and mailed a new remote. After using a magnifier to read the instructions I thought it best to phone and talk to a live representative. She was extremely helpful and concluded, since none of the ten LG television codes worked I needed a different, aka another, remote.   

In closing she asked, “Can you change the channels?”

“Yes, with the living room remote.” I responded and did.

However, when I returned to the living room and changed the channel, the guide went wacky. Yes, I tried rebooting and lots of other stuff. Nothing helped.      

“Described wacky,” said the next customer representative.

“When I press channel number 1060, 1103 appears and a prompt to subscribe or cancel” 

He sent me two more remotes before I could explain one was already on the way.

In the morning the television was magically restored form wacky to normal. I could change channels on both televisions successfully.

Until that evening, when wacky channel suffering returned.

Now I was yelling, “Do not send me a remote.”

After what felt like eternity this representative restored the old remote to normal in the living room and threatened to send a new box.

“Please don’t,” I pleaded.

“Why not?” he asked.

“The last time they replaced the box they had to rewire inside and outside my house.”

That was one week ago and we’re able to watch both TV’s by borrowing.

The first remote is working, the second remote stopped working, the third wouldn’t work and the next three may work if I can find the courage to try.

* * * just saying

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11 thoughts on “The Remote Problem

  1. Lol! Been there, done that. It has taken Ed five months with ATT in store reps, managers, on line service, spending 2-5 hours some days, with no one able to correct service. It started with time to renew, so we were cancelled when we said yes, renew. Unbelievable

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  2. Ooh, gosh, Claudia, I was laughing so hard! Not nice of me! I don’t have cable or satellite any more, but I’ve been through a lesser version of what you describe when I did. The yin and yang of technology can make life challenging! Good luck!

    Like

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